Overview
This website/profile is operated by OnTrackYou (A Brand of Multipurpose Manpower Support Services). Throughout the site/profile, the terms “we,” “our,” “us,” and “company” refer to OnTrackYou. The company may change and amend these terms & conditions along with the refund policy from time to time as per the requirement in its sole discretion, and without any prior notice to its existing customers, users, website visitors, or any other person like vendors, merchants, contributors or anyone relatable by uploading the updated Terms and Condition on the company website. By visiting our profile/website or purchasing something from us, you agree with the following Terms and Conditions. If you do not agree to all or some Terms and Conditions mentioned here, the company will not be liable to pay any refund or provide any replacement for its products or services. It applies to all the current products and services and the products and services that will be added in the future. OnTrackYou reserves the right to update/change/delete/replace any part of the Terms and Conditions without prior intimation. It is the user’s (here, you) responsibility to check the Terms and Conditions from time to time. Your use or access to any of our services or products constitutes your acceptance of our all Terms and Conditions.
Cancelation/Refund & Replacement
The booking amount is non-refundable under any circumstances. Once the order is placed and confirmed, it cannot be cancelled. If you still want to cancel your order, unfortunately, we cannot provide you with any refund on the booking amount. If you’re going to change the ordered product, you can contact the sales and support team to check the possibility of transferring your booking amount. The company will not refund the total or part payments in any situation. We advise to pay remaining amount of the order, if any, before the dispatch of the order from our warehouse. No order will be dispatched until the remaining amount is paid. You are advised to pay the remaining amount in the given time frame. Our representatives will do their best to give you remainders for remaining payments, but it is not our or any individual’s, who is associated with OnTrackYou, holds the responsibility to provide you reminders for payment or make follow ups. It is your responsibility to pay the remaining amount in time. If that does not happen, and we do not receive the remaining amount in the given deadline, we can cancel the order at any time without prior notification. No refund, replacement, or any time of entertainment will be provided for cancelled orders, in any case. And, You are aggreging with these terms unconditionally.
The replacement policy is valid for seven working days from your purchase. After the replacement policy deadline has ended, we can’t provide you with a product exchange. So, to be eligible for the product replacement, you must raise a complaint to the customer care department and get your replacement ID. The product should be in the same condition that you received it to be eligible for the replacement. No refund will be provided for damaged goods or if you want to cancel the order. The product must be in its original packaging and sent to the company’s address mentioned on the website at your cost. The company will not pay any price for the transport charged for the items sold or replacement items. Some goods do not come under the replacement policy. These goods include but are not limited to any wearable items, software, personal health & care items, electrics parts, installation/service tools, oils & other lubrication liquids, discontinued products and services, gift items, gift vouchers, complementary products & services, products sold as part of the campaign or sale, and packaging material. If you are shipping back any items over the INR500 order amount, you must send it through an excellent trackable shipping service and share the tracking ID/receipt with the customer care department. You need to provide proof of purchase to be eligible for the replacement. The company has the final authority to decide whether the product is suitable for replacement or not. Once the eligible replacement product is received at our warehouse, your replacement process will start. Depending on the product type, your location, and like COVID pandemic or other situation, it will take some days to reach you.
Change in Terms and Conditions
You can visit this page at any time to check the current Terms and Conditions. However, OnTrackYou reserves the right to change, remove, or add any part or section of these Terms and Conditions at any time without any intimation. It is, as a user, your responsibility to check our site and profile from time to time for updates. In case any rule is not mentioned in these Terms and Conditions but mentioned or applied at the time of purchase or service, in any situation, it should be considered as a part of the Terms and Conditions and should be accepted unconditionally. No person or entity, browser, or system can claim for any financial or service or product reimbursement, without the prior consent of OnTrackYou, in any circumstances.
Need help?
Contact us at sales@ontrackyou.com for questions related to refunds and returns.
